Refund policy

30-day money-back guarantee

If your order isn't right for your dog, tell us within 30 days of delivery and we will refund you in full.

You don't need to send anything back

No return label, no repacking, no trip to the post office. Keep the item, give it to a friend, or pass it to a shelter. We would rather you spend that time on your dog than in a courier queue.

How to request a refund

Email us at ppetro.ecom@gmail.com with your order number and one sentence about what didn't work. That's the whole process.

We reply within 2 business days and refund to your original payment method. Depending on your bank, the money usually appears within 5 to 10 business days.

Damaged, faulty or wrong item

Send us a photo and tell us whether you would prefer a replacement or a refund. We will arrange it. This is separate from the 30-day guarantee and is not limited by it.

Cancelling an order

If your order has not shipped yet, we can cancel it and refund you in full. Email us as soon as you can, ideally within 24 hours of ordering.

Late or missing orders

If your order has not arrived within 30 days of dispatch, contact us and we will either resend it or refund you, whichever you prefer.

Your legal rights

This guarantee is offered in addition to the rights you already have under the consumer law of your country, and does not replace them.

For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions

Email ppetro.ecom@gmail.com and a human will answer.